Help Center — Mint
Guides and answers for Mint checkout, payments, settlement, and account questions.
What is Mint?
Mint is a payment orchestration platform. Businesses use it to accept crypto, stablecoins, cards, Apple Pay, Google Pay, and open banking through one checkout instead of separate processors.
How do I create a PayLink?
From your merchant workspace, create an invoice or payment request, set amount and currency, then share the hosted link. The customer pays on a secure checkout page — no code required.
Which payment methods are supported?
Mint supports leading cryptocurrencies, stablecoins, cards, and open banking where enabled for your account. Available methods can vary by region and merchant status.
How are fees calculated?
Public pricing uses a 1% estimate on the calculator. Live merchant fees are confirmed in your agreement and can differ by method, volume, and account type.
When do funds settle?
Settlement depends on the payment rail and your account configuration. Crypto and stablecoin flows can settle faster than card rails. Check your dashboard for the status of each payment.
Does Mint hold my funds?
Mint is designed around a non-custodial architecture so merchants stay in control of settlement destinations. You should never share private keys or seed phrases with support.
How do I change account details?
Sign in to the merchant workspace to update company and contact details. If you cannot access the account, send a message from this page with the email on file.
I did not receive a verification email
Check spam and confirm the address. If it still does not arrive, submit a request below and include the email you used so the team can look up the account.
How do I get started?
Send a note from Contact or this Help Center with your company and volume. The team will confirm account type, then you can create a PayLink or connect checkout. Live methods can depend on region and underwriting.
Do I need to write code?
No. PayLink and hosted checkout cover invoicing and one-off charges. API and SDK access is available when you want checkout inside your own product.
Who is Mint for?
Merchants who want one checkout for crypto and fiat: ecommerce, marketplaces, platforms, and teams that need settlement they can actually see.
Can customers pay with cards and crypto in one checkout?
Yes. That is the point of orchestration: the customer picks a method, you get one status and one settlement path instead of five vendor dashboards.
What if a payment fails?
Failed attempts stay failed. The customer can retry with another method. Card declines and on-chain failures show in the payment status so you do not ship against a pending rail.
Which currencies can I accept?
Checkout can quote in the currency you set on the PayLink or invoice. Crypto is accepted on supported networks. Settlement currency is configured on the account, often USDT or USDC.
How do refunds work?
Refund policy depends on the rail. Crypto and stablecoin payments are final on-chain. Card refunds follow the card network and your merchant agreement. Ask support with the payment ID if you need a specific case reviewed.
What is a PayLink?
A PayLink is a hosted invoice or payment request. You set amount, currency, and description, then share a URL. The customer pays on Mint checkout.
How do I share a PayLink?
Copy the URL and send it by email, message, or your own invoice. Anyone with the link can open checkout until the PayLink expires or is paid, depending on how you created it.
Can I invoice a customer?
Yes. Create the invoice with amount, currency, description, and due date, then share the PayLink. Status updates when the customer pays.
Can I reuse a PayLink?
Use a new PayLink when the amount or customer changes. Recurring or reusable links depend on your account setup — ask support if you need a standing request.
Are network or gas fees included?
Network fees are shown separately and passed through. Mint does not bury gas inside the processing rate.
Is there a monthly fee?
Public pricing has no setup fee and no monthly fee. If a live account includes extra services, that is stated in the merchant agreement.
Why does the calculator show 1%?
It is an estimate for the public site so you can model volume. It is not a contract. Your live rate is the one in the agreement.
Where do funds go?
Mint is built so merchants stay in control of the destination wallet or settlement account you configure. You should never send funds to an address support types into a chat.
Can I settle to stablecoins?
Yes, where enabled. Many merchants settle to USDT or USDC. Confirm the destination and network in the workspace before you take live payments.
How do I check payment status?
Open the payment in the merchant workspace. Status, method, and settlement destination are on the payment record. If it is missing, send the PayLink or transaction reference from this page.
How does Mint protect transactions?
Payment requests are encrypted in transit. Checkout is hosted. On-chain settlement is verifiable. Access inside the workspace is limited to people on the account.
Should I share seed phrases with support?
Never. Mint staff will not ask for a seed phrase, private key, or card PAN in this form. If someone does, treat it as fraud and tell us from a new message.
What should I do if I suspect fraud?
Pause payouts if you can, keep the payment IDs, and send a message with times and amounts. Do not share keys. For card disputes, include the processor reference.
How do I add teammates?
Invite them from the workspace when the feature is enabled on your account. If you do not see invites, send a message with the emails that should have access.
Can I close my account?
Yes. Send a message from the email on file after outstanding payments have settled. We will confirm what happens to historical records.
The customer paid but I do not see the funds
Ask for the payment time, method, and any transaction hash or card suffix. Check the PayLink status first. If it still does not match, send those details from this page.
Checkout is not loading
Try another browser, disable blockers on the checkout domain, and confirm the PayLink has not expired. Include the PayLink URL and a screenshot description if it still fails.
I cannot sign in
Reset from the sign-in screen if you have email access. If you do not, send a message with the company name and the email on the account. Do not send passwords.
A PayLink expired or was paid twice
Expired links stop new charges. If a customer paid twice, include both references so the team can trace settlement. Do not ask the customer to pay a third time until we confirm.
What do I need before going live?
A legal business name, a work email, a settlement destination you control, and a short description of what you sell. Live rails can also need KYC documents. You can still create test PayLinks while underwriting finishes.
How long does onboarding take?
A sandbox or test PayLink can be ready the same day. Live card or open-banking methods wait on underwriting and the partner. Crypto methods are often faster once the settlement address is confirmed.
Can customers use Apple Pay or Google Pay?
Yes where the hosted checkout and your account have wallets enabled. Availability still depends on the customer’s device, browser, and region.
Which crypto networks can I accept?
Supported assets and networks are those enabled on the account — commonly major networks for BTC, ETH, USDT, and USDC. Confirm the exact list in the workspace before you publish a PayLink.
Can I set an expiry on a PayLink?
Yes when the workspace lets you set a due date or expiry. After that, checkout should refuse new payments. Create a new PayLink if the customer still needs to pay.
Can I add a customer email to a PayLink?
If the invoice form has an email field, fill it so the payer and your records stay aligned. The link still works if they open it from another inbox.
Do cards and crypto have the same fee?
The public calculator is a 1% estimate. Live agreements can price rails differently. Network or gas fees stay separate and are passed through.
When are fees deducted?
Processing fees are taken from the payment according to your merchant agreement, usually before or as part of settlement. Gas is paid on the network, not as a Mint subscription.
Can I change my settlement wallet?
Yes from the workspace, with a confirmation step. Always send a tiny test after you change network or address. Support will never type a new wallet into chat for you.
What if I chose the wrong network?
Do not send a second payment until we trace the first. Include the tx hash, asset, and the network you intended. Recovery depends on the chain and is not guaranteed.
How do passkeys work?
An administrator can register a device passkey instead of only a password. The private key stays on the device. Mint staff cannot recover it; use a backup passkey or password on file.
Who can see payment data?
People on the merchant account, and processors that must see a slice to move the payment. Help Center tickets are limited and are not a place to paste card PAN or seed phrases.
How do I reset my password?
Use the sign-in screen reset if you still have the email. If you do not, send a message from this page with the company name. Do not send the old or new password here.
Can I run more than one company?
Use separate merchant accounts when the legal entities differ. Ask support if you need them linked for billing only.
The amount on checkout is wrong
Open the PayLink in the workspace and confirm amount, currency, and whether a network fee is shown separately. If it still disagrees with what the customer sees, send the PayLink URL.
I paid a network fee twice
That usually means a first on-chain attempt was dropped or retried. Send both hashes. We can tell you which one settled; we cannot reverse a confirmed chain fee.
Where is the API documentation?
The public documentation lives at /docs. It covers the payment lifecycle, hosted payments, the React SDK, backend payment creation, webhooks, and HTTP endpoints under https://api.getmint.money. Help Center articles here are short; the docs page is the source for request fields.
What developer tools are available?
See /developers for official SDKs, install commands, copy-ready samples, and GitHub links. HTTP reference and the payment lifecycle stay on /docs. Hosted payments do not need an SDK; use one when checkout should sit inside your product.
How do I authenticate to the API?
Secret keys are issued per checkout in the Mint Dashboard. Send them as the x-api-key header from your backend, never from the browser. The public key is only for @mintmoney/react. Never paste a secret key into this Help Center form.
How do webhooks work?
Mint posts signed events to the HTTPS URL you configure on the checkout. Verify X-Mint-Signature on the raw body, treat event_id as an idempotency key, and fulfil only on payment.paid. Event names and the Express handler shape are listed in /docs.